New Patient Information — Your First Visit to Lucent Orthodontics
Welcome to Lucent Orthodontics and Dental Specialists! We are so glad you are considering us for your orthodontic care. We know that visiting a new office for the first time can feel unfamiliar, and we want you to feel completely at ease from the moment you walk through our doors. This page will walk you through everything you need to know to prepare for your first appointment, including what to expect, what to bring, and how our process works from consultation to treatment.
Your first visit is a free orthodontic consultation — there is no cost, no pressure, and no obligation. It is simply an opportunity for you to meet Dr. Shakourian and our team, learn about your orthodontic options, and get all of your questions answered in a warm, welcoming environment.
Ready to Take the First Step?
152 Fairmont Parkway, Pasadena, TX, 775041
☎ Call 210-361-2000
✉ lucent@satxdentalgroup.com
How to Schedule Your First Appointment
Scheduling your free consultation is quick and easy. You have several options:
- Call our office at 210-361-2000. Our friendly front desk team will find a time that works with your schedule and answer any initial questions you may have.
- Email us at lucent@satxdentalgroup.com with your name, preferred contact method, and any details about what you are looking for. We will get back to you promptly to confirm your appointment.
- Visit our website at Lucentorthodonticssanantonio.com to learn more or submit a contact request.
- No referral is required. While many patients are referred to us by their general dentist, you are welcome to schedule directly with our office at any time.
What to Bring to Your First Appointment
To make your first visit as efficient and productive as possible, please bring the following items:
- A valid photo ID (driver’s license, state ID, passport, or school ID for minors)
- Your dental insurance card, if applicable. If you have Medicaid, bring your Medicaid card or plan information.
- A list of any current medications for the patient being evaluated.
- Any dental records, X-rays, or referral notes from your general dentist, if available. Do not worry if you do not have these — we can take any necessary imaging at our office.
- A parent or legal guardian must accompany any patient under the age of 18.
- A list of questions or concerns you would like to discuss with Dr. Shakourian. We encourage you to come prepared with anything that is on your mind.
Ready to Take the First Step?
152 Fairmont Parkway, Pasadena, TX, 775041
☎ Call 210-361-2000
✉ lucent@satxdentalgroup.com
What to Expect During Your Free Consultation
Your free consultation at Lucent Orthodontics is designed to be thorough, informative, and completely pressure-free. Here is a step-by-step overview of what your first visit will look like:
Step 1. Welcome and Check-In
When you arrive at our office at 834 NW Loop 410, Suite #112 in San Antonio, our front desk team will greet you warmly, help you complete any necessary intake paperwork, and collect your insurance information. If you have questions about your coverage, this is a great time to ask — our team is knowledgeable and happy to help.
Step 2. Comprehensive Orthodontic Evaluation
Dr. Shakourian will personally conduct a thorough examination of your teeth, bite, jaw alignment, and overall oral health. Depending on your needs, this may include digital X-rays and photographs to give Dr. Shakourian a complete picture of your dental structure. This evaluation is the foundation of your personalized treatment plan.
Step 3. Discussion of Findings and Treatment Options
After the evaluation, Dr. Shakourian will sit down with you and explain her findings in clear, easy-to-understand terms. She will discuss whether treatment is recommended, which options are available to you — such as metal braces, ceramic braces, or clear aligners — and what each approach involves. She will answer all of your questions honestly and without pressure, ensuring you have the information you need to make a confident decision.
Step 4. Insurance Review and Financial Options
Our team will review your dental and orthodontic insurance benefits, explain what is covered, and help you understand your out-of-pocket costs. We accept most major insurance plans, including Medicaid, and we offer flexible payment plans to make treatment affordable. You will receive a clear, detailed breakdown of costs with no hidden fees or surprises.
Step 5. Same-Day Start (If You Are Ready)
If you decide you are ready to begin treatment and your case allows for it, we offer same-day starts for qualifying patients. That means you could walk out of your very first appointment already on the path to a better smile. There is absolutely no pressure to decide on the spot — we are happy for you to take the time you need.
Ready to Take the First Step?
152 Fairmont Parkway, Pasadena, TX, 775041
☎ Call 210-361-2000
✉ lucent@satxdentalgroup.com
What Happens After Your Consultation
If you decide to move forward with treatment, our team will work with you to create a schedule that fits your life. We will set up your initial treatment appointment (if you did not do a same-day start), review your payment plan, and make sure you have everything you need to feel prepared.
If you need time to think it over, that is perfectly fine. We want you to feel 100 percent confident in your decision. You are welcome to call us with follow-up questions at any time, and your consultation information will remain on file so you can pick up right where you left off whenever you are ready.
Office Location and Contact
Lucent Orthodontics and Dental Specialists is conveniently located in San Antonio with easy access from major highways and surrounding neighborhoods:
Address: 834 Northwest Loop 410, Suite #112, San Antonio, TX 78216
Phone: 210-361-2000
Email: lucent@satxdentalgroup.com
Website: Lucentorthodonticssanantonio.com
Your Comfort Is Our Priority
We understand that visiting any new healthcare office can feel a little intimidating, especially if you have never had orthodontic treatment before or if it has been a long time since your last dental visit. At Lucent Orthodontics, we are committed to creating an environment that feels safe, supportive, and welcoming for every patient — whether you are 7 or 70.
Dr. Shakourian is known for her caring, patient-centered approach. She takes the time to listen to your concerns, explain things thoroughly, and make sure you feel heard and respected at every step. Our team shares that same commitment to warmth and compassion, and we genuinely want every person who walks through our doors to feel at home.
If you have dental anxiety, special needs, or any concerns that might affect your visit, please let us know when you schedule your appointment. We are happy to make accommodations to ensure you have the most comfortable experience possible.
Frequently Asked Questions — New Patient Information
Is the first consultation really free?
Yes, absolutely. Your initial orthodontic consultation at Lucent Orthodontics is 100 percent free with no obligation. We want every family in San Antonio to have easy, affordable access to information about their orthodontic options.
Do I need a referral from my dentist to schedule a consultation?
No. While many patients are referred by their general dentist, a referral is not required. You can call our office directly at 210-361-2000 to schedule your free consultation.
How long does the first appointment take?
Your first consultation typically takes about 30 to 60 minutes. This includes check-in, the evaluation with Dr. Shakourian, a discussion of findings and treatment options, and a review of insurance and financial options.
Can I start treatment the same day as my consultation?
In many cases, yes. If your treatment plan allows for it and you feel ready to begin, we offer same-day starts for qualifying patients. There is no pressure to decide immediately — you are welcome to take the time you need.
What if I do not have dental insurance?
We welcome patients with or without insurance. Lucent Orthodontics offers flexible payment plans that allow you to spread the cost of treatment over time. Our team will discuss all financial options with you during your consultation so you can find a plan that fits your budget.
Does my child need to come for the consultation or can I come first?
We recommend bringing your child to the consultation so Dr. Shakourian can perform a hands-on evaluation. However, if you have preliminary questions and would like to visit our office first to learn about the process, you are welcome to do so.
What if I am nervous about visiting the orthodontist?
That is completely understandable, and you are not alone. Our team specializes in making every patient feel comfortable and at ease. Let us know about your concerns when you schedule, and we will take extra care to ensure your experience is positive from start to finish.
